FAQ

Frequently Asked Questions

About Our Brushes

What are SPGLOW brushes made of?

All SPGLOW brushes feature soft synthetic bristles that are designed for smooth blending, excellent pigment pickup, and a gentle feel on the skin.

How do I clean my makeup brushes?

To clean your SPGLOW brushes, gently swirl the bristles in a small amount of brush cleanser or mild soap with lukewarm water. Rinse thoroughly, reshape the bristles, and lay the brushes flat to dry. Avoid soaking the ferrule (the metal part) as this can loosen the glue over time. We recommend cleaning your brushes at least once a week for best results.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free international shipping on all orders — no minimum order required.

How long does delivery take?

Orders are delivered within 5 to 8 business days from the date of shipment. Please allow 1 to 2 business days for order processing before shipment.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package and check the estimated delivery date at any time.

Returns & Refunds

What is your return policy?

We offer a 7-day return window from the date of delivery. Items must be unused and returned in their original packaging. To start a return, email us at goodpoints.pk@gmail.com with your order number and reason for return.

How long does a refund take?

Once we receive and inspect your return, refunds are processed back to your original payment method within 5 to 10 business days.

Still Have Questions?

We're happy to help! Reach out to us at goodpoints.pk@gmail.com and we'll get back to you as soon as possible.